Return: You can send the unwanted item back to us within 30 days - at your own expense. Please enclose the return slip that was included with your shipment with your return. If possible, add the reason for the return to the return slip. Please use the original packaging including accessories if possible. As soon as we have received the goods and checked them, your purchase amount will be refunded.
Exchange: If you would like to exchange an item (e.g. a different size), please send the exchange item back to us at your own expense . Please include the return slip that was included with your shipment and state the reason for the exchange. As soon as we have received the goods and checked them, your purchase amount will be refunded. You can simply reorder the item you want in the shop. In the event of an exchange, you will only incur additional costs equal to the shipping costs for the return. Return shipping to: OnFire Shop c/o Dein-Versand.de Friedrich-Ebert-Straße 275 58566 Kierspe
Item defective or incorrectly delivered: So that we can help you as quickly as possible, please send an email immediately to info@onfireshop.de with your contact details and order number and include photos of the damaged or incorrect goods. We will usually contact you within 24 hours.